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Complaint Procedure

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Making a Complaint

At About You Medical, we aim to provide the highest standards of care. However, if you are unhappy with any aspect of your experience, we want to hear from you so we can address your concerns and improve our service.

How to Make a Complaint

You can submit a complaint in any of the following ways:

 

📞 By Phone – Call 01392 305035 and ask to speak with the Registered Manager
 📧 By Email – Send a complaint to manager@aboutyoumedical.co.uk
 📩 In Writing – Address your letter to:
 📍 About You Medical, 30A Douglas Avenue, Exmouth, EX8 2HB

What Happens Next?
  • We will acknowledge your complaint within 3 working days.
  • A full response will be provided within 20 working days, unless further investigation is required.
  • If we need more time, we will keep you updated on our progress.
Not Satisfied with Our Response?

If you remain dissatisfied with our response, you may escalate your complaint to the Independent Doctors Federation’s Complaint Manager for independent review.

If the matter is still not resolved following this stage, the complaint will be taken to the Independent Sector Complaints Adjudication Service (ISCAS) for final adjudication.

There is also the option to escalate your complaint to the Care Quality Commission (CQC), the independent regulator for healthcare providers in England:

📍 Care Quality Commission (CQC)
 📞 Phone: 03000 616161
 🌐 Website: www.cqc.org.uk

Your Feedback Matters

Your feedback helps us to improve our services. We appreciate you taking the time to let us know about your experience.

 

🔗 For further details, please visit: https://aboutyoumedical.info/Complaints-Policy

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